Return Policy
Thank you for considering an exchange or return with us. We aim to provide a seamless experience for our customers. Please review the following guidelines before making a purchase:
1. Sale Items
- Items purchased on sale are eligible for store credit or exchange only.
- Refunds are not offered for sale items.
- Store credit or exchanges allow you to select an alternative product or size within the same value range.
2. Clearance / Closeout Items
- Items classified as clearance, closeout, or end-of-collection are considered final sale.
- These items are not eligible for return, exchange, store credit, or refund.
- Please choose carefully when purchasing these items.
3. Exchanges for Different Sizes
- Same Product, Different Size: Exchanges are possible, depending on product availability.
- Customers are responsible for all shipping costs, and handling fees may apply.
4. Browbands and Decorative Items
- Products such as browbands adorned with pearls, crystals, rivets, and other decorations are delicate.
- Breakage of these embellishments due to wear or use is not considered a defect and therefore cannot be returned or exchanged.
5. Condition of Returned Items
To qualify for an exchange or return:
- Items must be in new condition, free of:
- Scratches, blemishes, stretching, environmental damage, mold, cuts, or alterations.
- Items must have their original packaging and tags intact.
- Items showing signs of wear, damage, or removed tags will not be accepted.
At Vivace, customer satisfaction is a priority. We carefully inspect every product before it is sent out and will work diligently to assist with your exchange or return request.
For further questions or assistance, please contact our customer support team. Thank you for choosing our products—we look forward to serving you again!
Returned Checks & Disputed Credit Card Transactions
Returned Checks
There is a $35.00 returned check service charge and/or allowable collection and payment fees as allowed by civil code. We do not accept personal checks or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee, may be paid by cashiers check.
Disputed Card Transactions
There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions whereby a customer has not contacted us prior to contacting your bank. If there is an error on a transaction, you should always contact us first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transactions until payment is received in full.
Pricing
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.
Complaints
We are committed to addressing any issues or concerns with your purchased products. If you wish to file a complaint, please follow the steps below:
1. Filing a Complaint
- Use the complaint form provided below to submit your concern.
- Include detailed information about the issue and attach relevant pictures to help us understand the problem better.
2. Timeframe for Complaints
- Complaints must be submitted within a reasonable time after discovering the issue.
- Submit your complaint within 30 days of purchase.
- Non-manufacture defects will not be accepted after 90 days.
3. What Is Covered
- Manufacturing Defects:
- Issues with seams, adhesives, decorations, and hardware are considered manufacturing defects.
4. What Is Not Covered
- Normal wear and tear.
- Damages caused by:
- Misuse, lack of care, negligence, accidents, fire, water, or failure to follow care instructions.
- Decorative Components:
- Items with pearls, crystals, rivets, or other delicate embellishments cannot be claimed as defective if decorations break due to wear or use.
We value your satisfaction and will do our best to address complaints promptly and fairly. Thank you for choosing our products—we look forward to assisting you!
Privacy Policy
Effective Date: 11/21/2024
Vivace Equine, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [insert URL]. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect the following types of information:
- Personal Information:
When you purchase products, create an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. - Automatically Collected Information:
When you browse our website, we may collect information such as your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies or similar technologies.
2. How We Use Your Information
We may use the information collected for the following purposes:
- To process and fulfill your orders, including payments and shipping.
- To improve your browsing experience and personalize the website.
- To respond to your inquiries and provide customer support.
- To send promotional communications (only if you have opted in to receive them).
- To comply with legal obligations or enforce our terms and policies.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following situations:
- Service Providers:
We may share your information with trusted third-party service providers who assist in payment processing, shipping, marketing, and website operations. - Legal Requirements:
We may disclose your information to comply with applicable laws, regulations, or legal processes. - Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand user behavior, improve functionality, and deliver targeted advertising. To review our full cookie policy look here: Cookie Policy
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, disabling cookies may affect your ability to access certain features on our website.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access your personal information and receive a copy.
- Correct or update inaccurate or incomplete data.
- Request the deletion of your personal data.
- Restrict or object to certain processing of your information.
- Withdraw consent for data processing, where applicable.
To exercise these rights, please contact us at contact-us@vivaceequine.com.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission or storage system is guaranteed to be 100% secure. Please use caution when sharing sensitive information online.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Vivace Equine, LLC
Email: contact-us@vivaceequine.com